Shipping Policy

At Makillta Store, we’re committed to delivering professional-grade power tools with the same precision our tools are known for. Whether you’re a professional contractor or a dedicated DIY enthusiast, our shipping and returns policies are designed for your convenience.

Shipping Information

Returns & Exchanges

We want you to be completely satisfied with your purchase of our angle grinders, circular saws, cordless drills, and all professional power tools. If you’re not satisfied, here’s our straightforward process:

Eligibility

• 15-day return window from delivery date
• Item must be in original condition (unused, unassembled, with all tags/packaging)
• Original proof of purchase required
• All accessories and documentation must be included

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Order number and product details
• Reason for return
• Your preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Do not send items back without an RMA number.

Step 3: Package and Ship Your Return

• Repackage item(s) in original packaging with all accessories
• Include a copy of your order confirmation
• Ship to: Makillta Store Returns, 618 University Street, Seattle, US 98119

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Refund Process

• Processed within 3-5 business days after we receive and inspect your return
• Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (unless due to our error)
• May take 5-10 business days to appear on your statement depending on your financial institution

Exchange Process

• Follow the standard return process above
• Clearly specify the replacement product in your initial email
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective power tool (angle grinder, reciprocating saw, table saw, etc.):

• Contact us immediately at [email protected] with photos
• We’ll arrange a replacement or refund at no additional cost
• In some cases, we may request return of the defective item for quality control

International Returns

For customers outside the United States (excluding some Asian and remote regions):

• You are responsible for all return shipping costs and customs fees
• Refunds issued in USD (subject to currency exchange rates)
• Additional processing time required

For any questions about our shipping or returns policy, contact our customer service team at [email protected] or call +1 (206) XXX-XXXX (9am-5pm PST, Monday-Friday).