At Makillta Store, we stand behind our professional-grade power tools with the same commitment to quality that goes into manufacturing them. We want you to be completely satisfied with your purchase of angle grinders, circular saws, cordless drills, and all our premium tools. If you’re not satisfied, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Item is in its original condition (unused, unassembled, with all original tags and packaging)
  • Original proof of purchase is provided
  • All accessories and documentation are included

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Saw Accessories (blades, guards, etc.) once opened or used
  • Combo Power Tool Sets if any item from the set has been used
  • Any product showing signs of wear, misuse, or damage not present at delivery

Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Makillta Store Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Brief explanation] Preferred Resolution: [Refund/Exchange for [Product Name]] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not send items back without an RMA number as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging with all accessories. Include a copy of your order confirmation or packing slip. Ship to:

Makillta Store Returns
618 University Street
Seattle, US 98119

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. In your initial email, clearly specify the replacement product you want
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective power tool (angle grinder, reciprocating saw, table saw, etc.):

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the defective item for quality control purposes

International Returns

For customers outside the United States (excluding some Asian and remote regions):

  • You are responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency exchange rates
  • Allow additional time for international returns to be processed

Professional Contractor Support

Our business account customers with volume purchases may qualify for expedited return processing. Please contact your account manager for assistance.

For any questions about our returns policy, please contact our customer service team at [email protected] or call +1 (206) XXX-XXXX during business hours (9am-5pm PST, Monday-Friday).