Welcome to Makillta Store’s FAQ section. We’ve compiled answers to the most common questions about our professional-grade power tools and services to help you make informed decisions for your projects.

Product Questions

What types of power tools do you specialize in?
We specialize in professional-grade power tools including angle grinders, circular saws, cordless drills, reciprocating saws, rotary tools, and table saws. We also offer combo power tool sets and saw accessories for complete project solutions.
Are your tools suitable for professional contractors?
Absolutely! Our tools are selected with professionals in mind. We carry top brands known for their durability and performance in demanding work environments.
Do you offer tool warranties?
All our tools come with the manufacturer’s standard warranty. Specific warranty periods vary by brand and product, which you’ll find detailed on each product page.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most regions (excluding some Asian and remote areas). Our logistics network reaches from our Seattle headquarters to job sites and workshops across the globe.
What are my shipping options?
We offer two reliable shipping methods:
– Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days. Our warehouse team carefully packs each order to ensure your tools arrive in perfect condition.
Can I track my shipment?
Yes! All shipments come with tracking. For Standard Shipping, you’ll get real-time tracking from our premium carriers. We’ll email you tracking information as soon as your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Tools must be in original, unused condition with all packaging and accessories. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days and will be issued to your original payment method.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer business accounts?
Yes! Contractors and businesses can apply for wholesale accounts with volume discounts. Email [email protected] for details.

Customer Support

How can I contact customer service?
Our tool experts are available at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our Seattle headquarters operates Monday-Friday, 8:00 AM to 5:00 PM PST. Email support is monitored during these hours.
Where is your physical location?
Our warehouse and offices are located at:
Makillta Store
618 University Street
Seattle, US 98119

Didn’t find your question answered here? Our team is always happy to help at [email protected]. Power your projects with confidence knowing Makillta Store has your back!